Renard Clinic is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, book an appointment, join our newsletter, or download free resources.

Clinic owner:
Mathilde Renard - Renard Clinic
📧 renardclinic@gmail.com
📍 London, United Kingdom

1. Information We Collect

1.1 Appointments & Medical Records (Cliniko)

• Name

• Contact details

• Appointment history

• Medical notes

• Payment details (if applicable)

Cliniko securely stores all health records and is GDPR-compliant.

1.2 Newsletter & Free Downloads

When you sign up or access free resources, we collect:

• Name

• Email address

• Consent for email communication

1.3 Website Analytics (Google Analytics)

• Anonymised IP address

• Device info

• Pages visited

• Time on site

• Traffic source

1.4 Automatic Data (Squarespace)

• Cookies

• Browser data

• Technical logs

2. How We Use Your Data

2.1 Clinical Care

• Manage appointments

• Maintain accurate health records

• Communicate about your sessions

2.2 Newsletter

Sent only if you have opted in.

2.3 Free Resources

Your email is used to deliver your files and send helpful educational content (with your consent).

2.4 Website Improvement

Analytics help us understand and improve navigation and content.

2.5 Legal Compliance

Health professionals must store medical records securely.

3. Legal Bases (UK GDPR)

• Consent: newsletter, downloads

• Contract: appointment booking

• Legal obligation: storage of health records

• Legitimate interest: website analytics

4. Data Sharing

We share data only with trusted providers:

• Cliniko: appointment system + medical records

• Email provider (Mailchimp / MailerLite / etc.): tell me which one and j’ajuste

• Google Analytics: anonymised IP

• Squarespace: website hosting

We never sell your data.

5. Data Retention

• Medical records: 7 years minimum (legal requirement)

• Newsletter: until you unsubscribe

• Download emails: until you request deletion

• Analytics: 14-26 months

6. Your Rights

You may:

• Access, correct, delete your personal data

• Withdraw consent at any time

• Opt-out of analytics

• Request data portability

Contact : renardclinic@gmail.com

7. Security

We use encrypted systems (Cliniko), protected email platforms, and an SSL-secured website.

8. Cookies

Our site uses essential and analytical cookies. You may disable cookies in your browser settings.

9. Contact

If you have any questions:
📧 renardclinic@gmail.com
📍 London, United Kingdom
Renard Clinic - Mathilde Renard